Privacy Policy

Last updated: 4 Jan 2025

At Midtown Diners, accessible from https://midtowndiners.com, we are committed to protecting your privacy. This Privacy Policy document outlines the types of information we collect, how it is used, and the measures we take to safeguard your information.

By using our website, you agree to the terms of this Privacy Policy. If you have any questions, please contact us at hello@midtowndiners.com.

1. Information We Collect

1.1 Personal Information

We may collect personal information you provide directly to us, including:

• Name
• Email address
• Phone number
• Delivery address

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Operating system
• Referring URLs
• Pages viewed and the time spent on them

1.3 Payment Information

If you make a purchase or place an order, we collect payment details. Payment processing is securely handled by third-party payment processors and is not stored on our servers.

2. How We Use Your Information

2.1 To Provide Our Services

• Process and deliver orders.
• Facilitate payment transactions.
• Communicate with you about your orders or inquiries.

2.2 To Improve User Experience

• Enhance website performance.
• Customize your experience based on your preferences.
• Monitor website usage to improve functionality.

2.3 Marketing Communications

With your consent, we may send promotional emails about offers, discounts, or updates regarding Midtown Diners.

3. Sharing of Information

3.1 Service Providers

We may share your information with third-party vendors, including:

• Delivery partners for order fulfillment.
• Payment processors for transaction processing.

3.2 Legal Requirements

We may disclose your information:

• To comply with legal obligations.
• To protect our rights, property, and safety.

3.3 Business Transfers

In the event of a merger, acquisition, or sale, your information may be transferred to the new entity.

4. Cookies and Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files placed on your device to improve your experience on our website.

4.2 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality.
• Performance Cookies: Help us analyze website performance.
• Marketing Cookies: Track user activity to deliver relevant ads.

4.3 Managing Cookies

You can adjust your browser settings to refuse cookies. Note that some website features may not function properly without cookies.

5. Data Retention

We retain your information:

• For as long as necessary to fulfill the purposes outlined in this Privacy Policy.
• To comply with legal obligations.

6. Data Security

We implement industry-standard measures to safeguard your data, including:

• Encryption of sensitive information.
• Regular system updates and security patches.
• Access controls to limit unauthorized data access.

While we strive to protect your data, no method of transmission or storage is completely secure.

7. Your Rights

7.1 Access and Updates

You can access, update, or delete your personal information by contacting us at hello@midtowndiners.com.

7.2 Opt-Out of Marketing

You can unsubscribe from our promotional emails by clicking the “Unsubscribe” link in any email.

7.3 Data Portability

Request a copy of the personal data we hold about you in a portable format.

8. California Consumer Privacy Act (CCPA) and California Consumer Protection Rights (CCPR)

8.1 Your California Privacy Rights

If you are a resident of California, the CCPA gives you certain rights regarding your personal information. These include the right to:

• Access the personal data we collect about you.
• Request deletion of your personal data, subject to certain exceptions.
• Opt-out of the sale of your personal data (if applicable).

To exercise your rights under the CCPA, please contact us at hello@midtowndiners.com. We will respond to your request within 45 days.

8.2 Non-Discrimination

We will not discriminate against you for exercising your rights under the CCPA. You can freely exercise your rights without fear of negative consequences.

9. General Data Protection Regulation (GDPR)

9.1 Your GDPR Rights

If you are a resident of the European Union (EU) or European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR). These rights include:

• Right to access the personal data we hold about you.
• Right to rectification of inaccurate or incomplete personal data.
• Right to erasure (right to be forgotten).
• Right to restrict processing of your data.
• Right to data portability (to receive your data in a structured, commonly used, and machine-readable format).
• Right to object to the processing of your data.

9.2 Lawful Basis for Processing

We process your personal data based on the following lawful grounds:

• Performance of a contract: To fulfill your orders and provide our services.
• Legitimate interests: To improve our services and communicate with you.
• Consent: For marketing purposes and to send promotional emails (where applicable).

If you wish to exercise any of these rights or have concerns about how your personal data is being handled, please contact us at hello@midtowndiners.com. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies before providing any personal information.

11. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

• Address: 54 – B, Gulgasht Colony, Multan, 60700, Pakistan
• Phone: +923408558717
• Email: hello@midtowndiners.com

Your privacy is important to us, and we are committed to safeguarding your personal information. Thank you for trusting Midtown Diners.

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